DESCRIPTION OF THE SUBJECT
Type of course: Lectures
Number of credits: 2
Hours (Lecture/Seminar/Lab):15/0/0
Host institute: Institute of Economics and Social Sciences
Purpose of the subject:
Based on the newest research results and contemporary references in quality management, this subject provides students with a structural overview of the concept of quality management, including the logic of its regulation and some practical viewpoints for implementation.
Topics
- Basics of Quality Management
- Costs of Quality Management
- Quality Management and Standardization
- Quality Management System corresponding ISO 9000
- Quality Management in the Service Industry
- Quality Management in IT
- Total Quality Management
- Introduction of Quality Management Systems
- Audit, Certification and Accreditation of QM Systems
- Quality Management Tools and Methods
- Legal Regulation and Consumer Protection
